Showing posts with label ACM. Show all posts
Showing posts with label ACM. Show all posts
Saturday 27 August 2016
ADM AND ACM IN BSP:
27 August
 |
| ADM IN BSP |
What is Adm in BSP?
Adm stands for “AGENT DEBIT MEMO”. Adm is raised by airlines against travel agents for any of discrepancy they found.
Why is Adm raised?
There are no specific numbers or reasons for which ADM can raise normally adm can raise due to any of following reasons:
1- Manual Issuance of ticket (wrong amount or fare basis)
2- Refund Posting (enter the wrong amount)
3- Refunded Pnr
4- Reservation which is not cancels
Manual Issuance of Ticket:
Normally airlines have auto priced fare in which there is no chance of error but in some cases where airlines authorized travel agents to issue tickets manually there is a chance of entering wrong details (manually fare need to enter mostly in group pnrs).
Example: Taxes are revised and you put the wrong amount of taxes and Currency exchange rate is changed on a daily basis you may use the wrong exchange rate in such cases where the amount is put wrongly and the amount put by travel agents is lesser than the amount receivable by Airlines. Airlines raise agents debit memo (ADM) in BSP for the difference amount or may impose any fine.
Refund Posting:
Agents need to enter cancellation fee in the mask of refund. This is the amount payable by travel agents to airlines for non-travelling of a passenger. Airlines have different policies for a refund there may be a nonrefundable ticket and you posted refund for it. There may need to collect cancellation fee plus no show fee but agent enter cancellation fee only in all of these cases airline will issue agent debit memo (ADM) for difference amount and may charge fine.
Refunded PNR:
All airlines have a policy that you must need to cancel the reservation of a passenger whose ticket is refunded. So if travel agent refunds the ticket and forgets to cancel the itinerary in such case airline will issue debit memo which is normally 20$ per segment vary airline to airline.
Reservation which is not cancels:
You reserve the seat for your client and later on client deny purchasing ticket and you forget to cancel the reservation and airline change the segment status from HK to HX and then you did not delete the HX segment from a reservation. The airline will issue debit memo against travel agent which normally is 20$ may vary.
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WHAT IS ACM? (CREDIT MEMO) IN BSP:
Acm stands for “Agent Credit Memo”.
Acm is the amount payable by the airline to travel agents. Acm is normally issued against group reservations.
An agent needs to pay a proportion of amount in advance to airline against the group reservations. This amount is held by airlines till you finalize the group and issued all of the tickets after that you need to claim the amount deposited to the airline. Airlines issue Credit memo against the deposited amount in BSP. This amount will settle on a fore night in BSP.
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*How to use BSP? Complete guidelines with images
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*How to use BSP? Complete guidelines with images
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