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Saturday 27 August 2016

ADM AND ACM IN BSP:

27 August

ADM IN BSP

What is Adm in BSP?

Adm stands for “AGENT DEBIT MEMO”. Adm is raised by airlines against travel agents for any of discrepancy they found.

Why is Adm raised?

There are no specific numbers or reasons for which ADM can raise normally adm can raise due to any of following reasons:

1- Manual Issuance of ticket (wrong amount or fare basis)

2- Refund Posting (enter the wrong amount)

3- Refunded Pnr

4- Reservation which is not cancels

Manual Issuance of Ticket:

Normally airlines have auto priced fare in which there is no chance of error but in some cases where airlines authorized travel agents to issue tickets manually there is a chance of entering wrong details (manually fare need to enter mostly in group pnrs).

Example: Taxes are revised and you put the wrong amount of taxes and Currency exchange rate is changed on a daily basis you may use the wrong exchange rate in such cases where the amount is put wrongly and the amount put by travel agents is lesser than the amount receivable by Airlines. Airlines raise agents debit memo (ADM) in BSP for the difference amount or may impose any fine.

Refund Posting:

Agents need to enter cancellation fee in the mask of refund. This is the amount payable by travel agents to airlines for non-travelling of a passenger. Airlines have different policies for a refund there may be a nonrefundable ticket and you posted refund for it. There may need to collect cancellation fee plus no show fee but agent enter cancellation fee only in all of these cases airline will issue agent debit memo (ADM) for difference amount and may charge fine.

Refunded PNR:

All airlines have a policy that you must need to cancel the reservation of a passenger whose ticket is refunded. So if travel agent refunds the ticket and forgets to cancel the itinerary in such case airline will issue debit memo which is normally 20$ per segment vary airline to airline.

Reservation which is not cancels:

You reserve the seat for your client and later on client deny purchasing ticket and you forget to cancel the reservation and airline change the segment status from HK to HX and then you did not delete the HX segment from a reservation. The airline will issue debit memo against travel agent which normally is 20$ may vary.

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WHAT IS ACM? (CREDIT MEMO) IN BSP:

Acm stands for “Agent Credit Memo”.

Acm is the amount payable by the airline to travel agents. Acm is normally issued against group reservations.

An agent needs to pay a proportion of amount in advance to airline against the group reservations. This amount is held by airlines till you finalize the group and issued all of the tickets after that you need to claim the amount deposited to the airline. Airlines issue Credit memo against the deposited amount in BSP. This amount will settle on a fore night in BSP.

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YOU MAY LIKE THE TOPICS MENTION BELOW:
*****************************************************************
*How to use BSP? Complete guidelines with images

*Which GDS is Best? Advantages of Selecting Right GDS.

*What is IATA? How IATA works?

Monday 22 August 2016

Nationality of a child born on aircraft

22 August

The Nationality of Child who were born during flights.will they have dual nationality?

birth of a child on aircraft

Answer: in Jun2016 a flight departure from Jeddah to London was forced to make an emergency landing on London airport due to women having labor pain. Likewise in April in a flight of jet star departure from Singapore to Myanmar a women birth a baby with the help of staff and three doctors which were on a flight.

Birth of baby in a plane is a rare event however the question is raise what is the nationality of a child born on a plane?

According to the United Nation:

The Child will be given a nationality of a country where the craft is originally registered. Let say if a child is born on emirates flight he or she will be treated as Dubai national, however, American policies are different.

America has policy that any child who is born anywhere within boundary of America whether in aircraft or in ship will be treated as American national

Now the other question is raised whether the airline awards those children a lifetime free journey or not?

It’s totally depending on airlines but in past, we have noticed that in many of cases airlines announced the free lifetime journey for those Childs who were born on their flights. But it depends on the sole determination of airline.

Monday 15 August 2016

BSP

15 August

WHAT IS BSP AND HOW ITS WORK:

BSP stands for Billing and settlement program. This program is basically working as an accountant. It provides information to an agent that what is payable amount to airline and for airlines it provides information what is receivable from Travel Agents.

For Iata travel agents it is necessary to understand how BSP play a role for Iata travel agents. Clear one thing in mind iata system is maintained electronically not manually so if there is any discrepancy between travel agents and airlines airline have full authority to raise adms or acms in BSP. What are adms and acms click here to learn more about it... You must have full command on BSP to run iata travel agency smoothly.

How BSP work here is step by step guide for BSP. Frist log in to BSP site using this URL https://www.bsplink.iata.org/bsplink14/default.asp

Where it asks for user id and password as provided by iata check this screen shot.

First, in Country column fill with your country code. Then select the language and insert your login and password then click on login. This page will open.

After login you will redirect to this man page we will discuss all the major element on this page on left side of this page you will see all the access agents have started from REFUND APPLICATION and end on ADDRESS MAINTENANCE

We will discuss the entire elements one by one.

Refund Application in BSP:

What RA means in application. RA function is basically deal with a refund of e-tickets through BSP. This function is rarely used today. Some of the Airlines (very rare) are not authorizing Travel Agents to post refund through gds they need to post refund application through refund application in BSP.

In column TO, you will put airline iata code which is first three number of ticket for Saudi airlines you put 165

Address and airline contact details will auto-filled you need to put passenger name as mentioned in pnr passenger details may be blank you may put a reason for a refund as illness and any.

in a document for refund column, it is the important part so must fill carefully

in airline code provide iata code of airline which is three digit for Saudi airline iata code is 165 and in form and serial number put the ticket number except iata code of airline you will see the document inquiry written there if you click on this you will see the preview of ticket and in coupon you must select the coupons you need to refund let say your ticket have two segments you need to select coupon 1 and 2 for refund select form of payment if cash then select cash amount is the amount of ticket in customer ref put the amount after refund you will get from airline then put all the details you have from ticket gross fare and all details on right side of window put the all details regarding ticket original issue date agent iata code etc after then click on issue. after issue, you will see the window ask for supporting documents upload history of ticket coupon of ticket and etc you required to upload all the documents must be in pdf format.

in refund application, you see the option ra query you will use this to track your refund application.

What is adm and why it raised in BSP?

ADM is the word which uses for a debit memo. Now the question is what is adm in bsp or debit memo in bsp basically the bsp system is maintained electronically and agents pay the amount which is generated by the electronically system of BSP now if later airlines found any discrepancy related to any transaction they may raise adm.
We have a complete article on Adm and Acm you may read here http://traveleager.blogspot.com/2016/08/adm-and-acm-in-bsp.html

Click on ADM/ACM then click on ADM & ACM QUERY it will show the Information mentioned in a screenshot.

Click on the search after selecting the menu to check the adms status as per your requirement.

WHAT IS ACM IN BSP

>ACM is the amount payable by Airlines to Travel Agents.

To read more about acm click here http://traveleager.blogspot.com/2016/08/adm-and-acm-in-bsp.html

Click on image to understand how to check acm in bsp.

>First click on ADM/ACM on left side menu.

>Select acm in a menu and check acm as per your requirement settled acm, pending settlement and etc.

Right in this adm and acm query you will see other options which are very rarely used.

SPDR is mention there spdr is sort of adm only difference is this it is raised when there is short collection of iata sale report for specific period and it is raised by iata itself and very rare to see here I show you the image of spdr raised in pending settlement

NOW TIME TO MOVE FORWARD ON OTHER OPTIONS

In other services tab, you will find sales summary option it is used to check the sale of your agency for specific period of time
another tab is for Ticketing Authority query which is used to check the authority of issue ticketing given by airlines to your travel agency.

There is another Tab of GDS QUERY this is used to check the access of gds your travel agency have.

THE MOST IMPORTANT THING ON BSP SITE IS THE FILES TAB

On Files tab when you click on download it will lead you to page as mentioned in the screenshot. This page is used to download sale report for the period in this download menu you will able to download your sale report payable and previous two months record are also found here.

Within Files Tab click Iata communication for the purpose of remain update. Here all the updates related to airlines and iata is displayed Example: Changes in the hour of airline notification. Etc

Another Important thing on BSP LINK is General queries:
There are three options available for general queries.

1- Airlines

2- On-line billing statement

3- On-line billing Analysis

Airlines: in this menu, you will find the list of all airlines with their iata code

On-line billing statement: It is really an important part of bsp if your all data is lost due to any reason here you can get this back in this menu you will get the sales report of last two years with the detail of every single ticket.

On-line billing Analysis: This is another bsp important function use to analyze the sale of any airline here is in the screenshot you will understand how it works. Literally, it provides you the detail of specific airline sale for the period up to two years. Example if you need a sale of Saudi airline up to previous 6 months you can get it here.

Here you will get the sale analysis of every airline up to two years. it is a very comprehensive option which displays all the result gross sales during the period. net sales and refunds during this period.

*Which GDS is Best? Advantages of Selecting Right GDS.

*What is IATA? How IATA works?

IATA

15 August

WHAT IS IATA AND HOW ITS WORK:

IATA stands for International Air Transport Association. Instead of every agent have relationship with every airline. Iata is working as medium between travel agent and airlines through its BSP program.

IS THERE ANY SUBSTITUE OF IATA?

Iata is only and standard organization working all over the world. Iata airlines are those airlines which are accredited by IATA.
Iata agents are those which are approved by Iata. Criteria of approval are varying country to country and procedure to become Iata agent is mentioned on their website.

WHAT AFTER BECOMING NEW IATA AGENTS:

After receiving confirmation email Iata will provide you the link of Bsp and its user id and password. HOW BSP WORKS CLICK HERE TO READ MORE. These are the steps mentioning below must to follow after becoming Iata travel agent step by step guidance:

SUB HEADING: INSTALLATION OF GDS

After becoming approved Iata travel agent what you need to do? It is very common question. After getting approval you need to contact GDS for installation of software.

WHAT IS GDS? WHICH GDS SUITS YOU BEST CLICK TO READ MORE ABOUT IT.

SUB HEADING: CONTACT AIRLINES FOR STOCK (CAPPING)

After getting installation of Gds you need to contact all the airlines you need to sell. After fulfilling the requirement of airlines which normally are:

>REQUEST LETTER (LETTER TO PROVIDE STOCK (CAPPING) ON COMPANY LETTER HEAD)>PROVIDING BANK GUARANTTE (COPY OF BANK GUARANTEE PROVIDED TO IATA)>CAPPING FORM (CAPPING FORM IS SPECIMEN WHICH IS USES IN ALL AIRLINES TO GET THE NUMBER OF TICKETS ON SPECIFIC GDS FOR REPORTING PERIOD).

After getting stocks (capping) of Airlines on your gds now you are able to sell their E-tickets keep this in mind that airlines does not provides unlimited capping (stocks). Airlines policy to provide capping (stock) to travel agent varies but the exposure tell us that the airline which belongs to country you are doing business provides more capping then any of other.

Example: Emirates Airline is belonging to Dubai so the travel agents working in Dubai will have more capping of Emirates Airline than any other Airline.

Sunday 14 August 2016

WHICH GDS IS BEST

14 August

WHAT IS GDS :

GDS

Gds stand for Global distribution system. Gds is basically ticketing service provider except this gds also provides services to reserve hotel and car rental. Gds is playing a role of medium between Airlines and Travel Agents, Hotels and Travel Agents. It is not possible for Travel agents to contact each and every airline to sell their tickets.
Gds solve this issue and all IATA airlines access is possible for travel agents through Gds.
TO READ MORE ABOUT IATA AND IATA AIRLINESCLICK HERE

Types of Gds:

There are currently four gds which are used by travel agents worldwide.
1- Sabre (old name Abacus)
2-Amadeus
3-Galileo
4-World span.

How Gds working:

Basically Airlines systems are maintained on Gds. Airlines have administrative control on Gds. Travel Agents are end users of Gds so they got the limited access to gds they cannot confirm the seats on their own. Agents are depending on airlines for access to different controls
Example: some airline authorized travel agents to reissue ticket from their own gds system and some airlines do not authorized Travel Agents to reissue tickets. So airlines have different policies regarding different controls.

Which Gds is best:

It’s important to understand which gds is best for you. All IATA airlines are almost displayed on all gds but some airlines are displayed on some specific gds e.g PIA booking system is only display on sabre. So you must need Sabre if you have to sell PIA

The recommended way to choose Gds is listed below:
First check the business of Airlines. Let say you are selling 12 airlines tickets and total sale of year is 1 million. And among these airlines sale of 1 airline is more than 0.5 million so you need to choose gds which is best for that airline now question is which gds is best for that airline. As we discussed above that Airlines system are also maintained on Gds. so you need to know that the airline which you selling most is maintained on which gds? You need to confirm from airline which gds they are using and need to shift all stock (capping) on that gds.
Example: Saudi Airlines maintained their system on Amadeus. So if your most selling airline is Saudi Airline you need to have Amadeus to sell Saudi Airline.

What are the advantages of selecting right gds :

There is lot of advantages for selecting right gds for you. You make booking for your client on sabre but airline is using Amadeus what will the effect. If airline make any changes to booking these changes will not displayed on Sabre but on Amadeus it will reflect all the changes which airline made.
If you are dealing in group of passengers you must need to use the same gds which airline is using. I am sharing you my personal Experience. I have a group of 20 passengers which are travelling for some sector on Saudi Airline. I claim that group on Sabre but Saudi Airline booking system is maintained on Amadeus. After claiming the group I issued the ticket of some passengers in group after a while I see the message in group pnr PNR CLAIM PENDING I called Saudi Airline and ask about error they said that in our system this pnr is not claimed and no ticket is issued against this pnr then i called sabre they ask for email regarding error they send email to head office in short it take a weak to settle this issue afterward i shifted all the stock (capping) of saudi airline to Amadeus. So after that I did not face any issue regarding Saudi Airline.

TO GET FREE SABRE GDS TRAINING AND EXPERTS COMMANDS CLICK HERE